Can I change or cancel my order?

We process orders very quickly, but if you’d like to change or cancel your order, email us at wecare-eu@natashadenona.com with your order number and we’ll do our best to assist if possible. Once an order has been processed, we are unable to cancel or make changes. Please note that customer service support operates M-F, 9.00 to 17.00 GMT+1. Requests made outside of these hours may be subject to delays.

Can I change the shipping address on my order?

We are unable to change the shipping address from the one entered at checkout. If you made a mistake on your address or have other address issues, please contact us at wecare-eu@natashadenona.com and be sure to include your order number in your request.

When will my order ship?

Orders are processed M-F, 9.00am to 17.00pm GMT+1, excluding holidays. Orders placed after 14.00 GMT+1 will be processed the following business day. Once your order has shipped you will receive a shipping confirmation by email. *processing times may be subject to delays during product launches, sales, and holidays If you have any additional questions about the status of your order, please email us at wecare-eu@natashadenona.com

What’s the status of my order?

To see the status of your order, sign into your account and access your Order History. Once you’ve received your shipping confirmation email you can click on the tracking link for update on the location of your package. Please note it may take 24 hours for tracking updates to appear. If you have any additional questions about the status of your order, please email us at wecare-eu@natashadenona.com

What can I do if my package is lost?

If you believe your package has been lost in transit, please email us at wecare-eu@natashadenona.com. You can also reach out to the courier directly for more information using the tracking information. Please note that after an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

What do I do if my package arrives damaged?

When your order arrives, please inspect the outer package for any signs of damage that may have occurred during shipment. If any of the item(s) in your shipment are broken, please retain the box and packing materials and email us at wecare-eu@natashadenona.com with your order number and photos of the damage. Photos should include the front and back of the item, if applicable. Reports of damaged items must be received within one week of the delivery date. Please note that we are not responsible for damages that occur after delivery.

Do you accept returns and exchanges?

We're happy to accept returns on all US orders within 30 days of the purchase date on new or gently used items that are still in their original packaging. International orders are not eligible for return. We cannot accept returns for items purchased from another retailer. We do not offer exchanges at this time. In order to initiate a return, please contact us at wecare-eu@natashadenona.com with your order number and the name of the items you'd like to return, and we'll take it from there. Please note that return shipping costs will be covered by the customer, and the initial shipping fees are non-refundable. We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the return policy.

When will I receive my refund?

Once we receive your return, please allow up to 10 business days for it to be processed. Please be aware that there may be an additional waiting period from your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.

How are duties calculated for international orders?

Duties will be calculated at checkout and included in the price of your order.

Do you ship to PO Boxes?

At this time we are unable to ship to PO boxes.

Do you ship to freight forwarders?

We do accept orders for delivery to freight forwarders. Please note we are not responsible for any missing items or damages to orders that have been placed with a freight forwarder delivery address.

Are Natasha Denona products vegan?

Many of our products are vegan! Vegan items are indicated by a green "V" on the product page and in the product description. All Natasha Denona products are certified cruelty-free.

Are Natasha Denona products tested on animals?

All Natasha Denona products are certified cruelty-free.

What do I do if I have an allergic reaction?

If you have any adverse reactions to our products, stop use of the product immediately and contact your health care provider for guidance. For general questions about our products, please contact our support team for assistance at wecare-eu@natashadenona.com

Do your products contain talc?

Any products that contain talc will have it clearly listed on the ingredients list. Natasha Denona uses only the highest quality cosmetic-grade European talc that is ethically sourced and certified asbestos free.

How do I find the right shade for me?

Natasha has developed a unique quiz to help you discover your perfect shade match: https://www.natashadenona.eu/pages/foundation-quiz

Can I change or cancel my order?

We process orders very quickly, but if you’d like to change or cancel your order, email us at wecare-eu@natashadenona.com with your order number and we’ll do our best to assist if possible. Once an order has been processed, we are unable to cancel or make changes. Please note that customer service support operates M-F, 9.00 to 17.00 GMT+1. Requests made outside of these hours may be subject to delays.

Can I change the shipping address on my order?

We are unable to change the shipping address from the one entered at checkout. If you made a mistake on your address or have other address issues, please contact us at wecare-eu@natashadenona.com and be sure to include your order number in your request.

When will my order ship?

Orders are processed M-F, 9.00am to 17.00pm GMT+1, excluding holidays. Orders placed after 14.00 GMT+1 will be processed the following business day. Once your order has shipped you will receive a shipping confirmation by email. *processing times may be subject to delays during product launches, sales, and holidays If you have any additional questions about the status of your order, please email us at wecare-eu@natashadenona.com

What’s the status of my order?

To see the status of your order, sign into your account and access your Order History. Once you’ve received your shipping confirmation email you can click on the tracking link for update on the location of your package. Please note it may take 24 hours for tracking updates to appear. If you have any additional questions about the status of your order, please email us at wecare-eu@natashadenona.com

What can I do if my package is lost?

If you believe your package has been lost in transit, please email us at wecare-eu@natashadenona.com. You can also reach out to the courier directly for more information using the tracking information. Please note that after an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

What do I do if my package arrives damaged?

When your order arrives, please inspect the outer package for any signs of damage that may have occurred during shipment. If any of the item(s) in your shipment are broken, please retain the box and packing materials and email us at wecare-eu@natashadenona.com with your order number and photos of the damage. Photos should include the front and back of the item, if applicable. Reports of damaged items must be received within one week of the delivery date. Please note that we are not responsible for damages that occur after delivery.

Do you accept returns and exchanges?

We're happy to accept returns on all US orders within 30 days of the purchase date on new or gently used items that are still in their original packaging. International orders are not eligible for return. We cannot accept returns for items purchased from another retailer. We do not offer exchanges at this time. In order to initiate a return, please contact us at wecare-eu@natashadenona.com with your order number and the name of the items you'd like to return, and we'll take it from there. Please note that return shipping costs will be covered by the customer, and the initial shipping fees are non-refundable. We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the return policy.

When will I receive my refund?

Once we receive your return, please allow up to 10 business days for it to be processed. Please be aware that there may be an additional waiting period from your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.

How are duties calculated for international orders?

Duties will be calculated at checkout and included in the price of your order.

Do you ship to PO Boxes?

At this time we are unable to ship to PO boxes.

Do you ship to freight forwarders?

We do accept orders for delivery to freight forwarders. Please note we are not responsible for any missing items or damages to orders that have been placed with a freight forwarder delivery address.

Are Natasha Denona products vegan?

Many of our products are vegan! Vegan items are indicated by a green "V" on the product page and in the product description. All Natasha Denona products are certified cruelty-free.

Are Natasha Denona products tested on animals?

All Natasha Denona products are certified cruelty-free.

What do I do if I have an allergic reaction?

If you have any adverse reactions to our products, stop use of the product immediately and contact your health care provider for guidance. For general questions about our products, please contact our support team for assistance at wecare-eu@natashadenona.com

Do your products contain talc?

Any products that contain talc will have it clearly listed on the ingredients list. Natasha Denona uses only the highest quality cosmetic-grade European talc that is ethically sourced and certified asbestos free.

How do I find the right shade for me?

Natasha has developed a unique quiz to help you discover your perfect shade match: https://www.natashadenona.eu/pages/foundation-quiz

Domande frequenti

Elaboriamo gli ordini molto rapidamente, ma se desideri modificare o annullare il tuo ordine, inviaci un'e-mail a wecare-eu@natashadenona.com con il numero dell'ordine e faremo del nostro meglio per aiutarti, se possibile.
Una volta elaborato un ordine, non siamo in grado di annullare o apportare modifiche.
Tieni presente che l'assistenza clienti è operativa dal lunedì al venerdì, dalle 9:00 alle 17:00 GMT+1. Le richieste effettuate al di fuori di questi orari potrebbero essere soggette a ritardi.
Non siamo in grado di modificare l'indirizzo di spedizione da quello inserito al momento del pagamento. Se hai commesso un errore con l'indirizzo o hai altri problemi con l'indirizzo, contattaci all'indirizzo wecare-eu@natashadenona.com e assicurati di includere il numero dell'ordine nella richiesta.
Gli ordini vengono elaborati dal lunedì al venerdì, dalle 9:00 alle 17:00 GMT+1, esclusi i giorni festivi. Gli ordini effettuati dopo le 14:00 GMT+1 verranno elaborati il giorno lavorativo successivo. Una volta spedito l'ordine, riceverai una conferma di spedizione via e-mail.
*i tempi di elaborazione potrebbero essere soggetti a ritardi durante il lancio dei prodotti, le vendite e le festività
Se hai ulteriori domande sullo stato del tuo ordine, inviaci un'e-mail a wecare-eu@natashadenona.com
Per vedere lo stato del tuo ordine, accedi al tuo account e accedi alla cronologia degli ordini.
Una volta ricevuta l'e-mail di conferma della spedizione, puoi fare clic sul collegamento di tracciamento per l'aggiornamento sulla posizione del tuo pacco. Tieni presente che potrebbero essere necessarie 24 ore prima che vengano visualizzati gli aggiornamenti di tracciamento.
Se hai ulteriori domande sullo stato del tuo ordine, inviaci un'e-mail a wecare-eu@natashadenona.com
Se ritieni che il tuo pacco sia andato smarrito durante il trasporto, inviaci un'e-mail a wecare-eu@natashadenona.com. Puoi anche contattare direttamente il corriere per ulteriori informazioni utilizzando le informazioni di tracciamento.
Tieni presente che dopo che un ordine è stato consegnato all'indirizzo di spedizione corretto, non possiamo essere ritenuti responsabili per pacchi smarriti o rubati.
Quando arriva il tuo ordine, controlla il pacco esterno per eventuali segni di danno che potrebbero essersi verificati durante spedizione.
Se uno o più articoli della spedizione sono rotti, conserva la scatola e i materiali di imballaggio e inviaci un'e-mail all'indirizzo wecare-eu@natashadenona.com con il numero dell'ordine e le foto del danno. Le foto devono includere la parte anteriore e posteriore dell'articolo, se applicabile.
Le segnalazioni di articoli danneggiati devono essere ricevute entro una settimana dalla data di consegna. Tieni presente che non siamo responsabili per i danni che si verificano dopo la consegna.
Siamo lieti di accettare resi su tutti gli ordini statunitensi entro 30 giorni dalla data di acquisto su articoli nuovi o usati delicatamente che sono ancora nella loro confezione originale. Gli ordini internazionali non sono idonei per la restituzione. Non possiamo accettare resi per articoli acquistati da un altro rivenditore.
Al momento non offriamo cambi.
Per avviare un reso, contattaci all'indirizzo wecare-eu@natashadenona.com con il numero dell'ordine e il nome degli articoli che desideri restituire e provvederemo a procedere da lì.
Tieni presente che le spese di spedizione per la restituzione saranno a carico del cliente e le spese di spedizione iniziali non sono rimborsabili.
Monitoriamo i resi e ci riserviamo il diritto di rifiutare il servizio a chiunque possa abusare della politica di restituzione.
Una volta ricevuto il reso, attendi fino a 10 giorni lavorativi per l'elaborazione. Tieni presente che potrebbe essere necessario un periodo di attesa aggiuntivo da parte della tua banca per accreditare il rimborso sul tuo conto. Il rimborso può essere riaccreditato solo sulla forma di pagamento originale.
Ti invieremo un'email quando il nostro team avrà elaborato il rimborso in modo che tu sappia che è in arrivo.

I dazi verranno calcolati al momento del pagamento e inclusi nel prezzo del tuo ordine.
Al momento non siamo in grado di spedire a caselle postali.
Accettiamo ordini con consegna a spedizionieri. Tieni presente che non siamo responsabili per eventuali articoli mancanti o danni agli ordini che sono stati effettuati con un indirizzo di consegna di uno spedizioniere.

Molti dei nostri prodotti sono vegani! Gli articoli vegani sono indicati da una "V" verde sulla pagina del prodotto e nella descrizione del prodotto.
Tutti i prodotti Natasha Denona sono certificati cruelty-free.
Tutti i prodotti Natasha Denona sono certificati cruelty-free.
Se si verificano reazioni avverse ai nostri prodotti, interrompere immediatamente l'uso del prodotto e contattare il proprio medico per assistenza.
Per domande generali sui nostri prodotti, contattare il nostro team di supporto per assistenza all'indirizzo wecare-eu@natashadenona.com
Qualsiasi prodotto che contiene talco lo avrà chiaramente elencato nell'elenco degli ingredienti.
Natasha Denona utilizza solo talco europeo di altissima qualità per uso cosmetico, proveniente da fonti etiche e certificato privo di amianto.
Natasha ha sviluppato un quiz unico per aiutarti a scoprire il tuo abbinamento di tonalità perfetto:
https://www.natashadenona.eu/pages/foundation-quiz

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Domande frequenti

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Carrello0 articoli

Domande frequenti

ORDERS

SHIPPING

PRODUCTS

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